Policies

Payment

We currently offer two modes of payments for our customers.

  • Cash On Delivery – Applicable for consumers living in Delhi And NCR.
  • Online Transfer – Post receiving your order, we will mail you the account details and a bill for your purchase. You can make an easy online transfer for the amount.

Shipping

Post receiving your order with full details, your product/s should reach you within 6-10 days.

We ship FREE for all orders above Rs. 2500. For a lower amount, the below charges will be added to your bill.

  • 5% Of total amount when shipping Locally (Delhi/NCR)
  • 10% of total amount when shipping anywhere else in India.

When delivery is made for COD orders, you will receive a phone call from us informing you about your package leaving from our premises.

In case of all other orders, an e-mail will be sent to you with tracking number and date of departure of the package.

Cancellation

In case you change your mind about your order, you can cancel the same within 24 hours of placing your order. Please drop us an email at heiress@previsefashions.com

Returns and Exchanges

In case you order the wrong size, we will exchange your garment. The cost of shipping back the product/s will be borne by the consumer. You must inform us within one week of receiving the order. The product must be in its original condition, unwashed and intact.

In case the garment does not fit right, we offer alterations of the same only once. Courier the garment/s back to us and the appropriate amount will be reimbursed to you. Once the garment/s reaches us, we will make sure the alteration is processed within 24 hours and it would be couriered back.

In case you are not satisfied with the garment, you can return it too. A refund will be made to you in terms of store credit, which you can apply on your next purchase. The customer will however bear the cost of the shipment back to us.

In case the garment is damaged or defected, you can choose to exchange it or receive a full refund. The refund will include the charges you bear to ship the garment back. For all non COD orders, the refund will be transferred back to your account from which the payment was made. For COD orders, you will be issued store credit, that you can use on your next purchase.

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